Shippibg Policy

1. Order Processing Time

All our orders are processed and shipping out within 5 business days.

After the order is shipped out and received by the carrier, we will update you with a tracking number with which you can follow your package and see the remaining shipping time.

Please allow 3 to 5 business days for the tracking information to update.

2. Shipping Methods, Costs, and Delivery Times

Flat rate shipping for all orders under $65. Free shipping for all orders above $65.

Delivery time is usually within 5-8 business days. Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Thanksgiving or Christmas.

3. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a PO box or to a military address, and we currently only ship to addresses within United States.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at contactus@loverypet.com.